Enjoy free shipping on all orders over $280.
All parcels include Australia Post tracking.

How long will it take to receive my order?

Our main priority is getting your order to you as quickly as possible. Orders placed before 11am are typically shipped on the same day or next day during busy periods (excluding clearance stock). We ship via Australia Post and orders are delivered within 2-4 days after receiving your dispatch notification. You will find your tracking number emailed to you at dispatch. 

Please note that this is an estimate and once your parcel is with Australia Post we cannot control how long it takes to get to you. Please allow 1-2 days extra during busy periods as Australia Post experience delays.

• Items marked “Typically dispatches within 4–7 business days”  are on backorder and will dispatch once the item arrives from the supplier.
• Pre-order items ship once they arrive in-store, with an estimated timeline provided in the product description.
• Sale stock: Please allow up to 3 business days for dispatch.
• Peak promotional periods: (eg. Afterpay Day, VOSN, Black Friday & promotional periods) Please allow an additional 48hrs for any order placed to be dispatched, due to high volumes shipping may be delayed.

Orders are shipped with Australia Post. Please view the shipping times for your country here: https://auspost.com.au/sending/delivery-speeds-and-coverage/international-delivery-times

Free shipping is not available on international orders. The customer is responsible for any import duties taxes.

Your satisfaction is important to us. If something’s not quite right, we accept returns for a refund or store credit under the following conditions:

• Items must be unworn, unused, and in their original condition, with tags and packaging intact.
• Swimwear and bodysuits must be tried on over undergarments. The hygiene strip must remain in place and must not be removed.
• For hygiene reasons, earrings cannot be returned.
• Gift vouchers are non-refundable.
• The return request must be submitted within 30 days of the order date.

If your return doesn’t meet these conditions, it will be rejected and returned to you at your cost.

Please note:

• Orders placed on pre-order or purchased with a discount code are eligible for store credit only.
• Afterpay purchases are also eligible for store credit only.

For sale items and final sale policies, please see below.

*Please note: Returns Portal is not currently available.

If your order is eligible for return, there’s no need to contact us first.

Return Address:
Monroe Returns (include your order number)
53 Commercial St E
Mount Gambier SA 5290

Important Details:

• Ensure your item is eligible for return before sending.
• Returns must be received within 30 days of the dispatch date.
• Returns received that are not eligible or after this period will be refused and returned to you at your expense.

International customers:

• Please use your preferred shipping method and track your parcel.
• You are responsible for safe delivery.
• We recommend using a trackable service and keeping your tracking number.
• Monroe is not responsible for lost returns and cannot offer refunds, credits, or exchanges for missing parcels.

Full-priced items purchased online can be returned for a refund or credit note.

Full-priced items purchased in-store or online can be refunded to the original payment method.

If a full-priced item was purchased using a discount code, it falls under our Sale Policy and is eligible for a credit note only.

Sale items purchased online or in-store can be returned for a credit note only.

Items purchased during a promotional period with an extra discount are considered Final Sale and cannot be returned, unless confirmed faulty by our internal team.

Any item discounted by 30% or more — whether through a sale or coupon code — is Final Sale and not eligible for return.

If a purchase is made within two days before a promotional period where the price is reduced, customers may request a price adjustment. If approved, the difference will be issued as store credit only.

Any item discounted by 30% or more, whether reduced in price or discounted with a coupon, is considered Final Sale.

Sale items that are further reduced with a coupon also qualify as Final Sale.

Final Sale items are not eligible for a refund or credit note unless deemed faulty by our internal Monroe team.

Please note: Items purchased using store credit are also Final Sale and non-refundable.

We do not currently offer exchanges.

If you’ve received a store credit, it’s simple to use:

• Make sure you’re logged into your account using the same email address used for your original order.
• Your credit balance can be viewed under My Account.
• At checkout, enter the amount of credit you’d like to apply.

Important to note:

• Store credit is not a gift card and is valid for 12 months. (Gift cards are valid for 3 years.)
• If your order total drops below $250 after applying credit, free shipping will no longer apply.
• Store credit cannot be used in conjunction with discount codes. To use a discount code, you’ll need to check out without applying store credit.
• Purchases made using store credit are non-refundable.
• Coupon codes must be entered at checkout — they cannot be applied afterwards. Unused coupons are non-refundable.

If you believe your item is faulty, please email our team at returns@shopmonroe.com.au with “Fault” in the subject line.
Be sure to include:

• A brief description of the issue
• Clear photos showing the fault

We’ll review the claim and contact the brand on your behalf. Please allow 2–5 business days for us to investigate and respond.

In most cases, the brand will offer a repair or replacement.
If the item is found to be faulty and cannot be replaced, we’ll happily issue a full refund, including any shipping fees you paid.

Once we receive your return, please allow up to 3 business days for it to be processed.

We strongly recommend using a trackable shipping service so you can confirm when your parcel arrives. If needed, feel free to contact us for confirmation.

If your return is eligible for a refund to your original payment method, it will be processed within 3 business days of receipt.
After processing, please allow 24–72 hours for the funds to appear in your account.

Please contact our Team. If you purchased multiple items and only wish to return one, you may keep your gift. If you only purchased one item and need to make a return, we kindly ask that you also return your gift with purchase. If you would like to keep your gift, or if your gift has already been worn or used, a fee, depending on the cost of the item, will be deducted from your refund. If you would like to exchange item(s) in your order, our team is happy to assist you in finding the right fit so you can continue to enjoy your free gift with purchase.